FAQs

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General Questions

  • We will discuss this in detail, but basically a representative sample of data is OK. It does not have to be the entire history. A few weeks or months depending on the report is typically enough.

    Once you have the data in a file then we will give you instructions on how to securely share the data with us. text goes here

  • 2-4 weeks for the Foundations plan and anywhere between 1 to 3 months for Core+. For example, a functional demo with your data can be ready in as little as two weeks. For full-scale engagements, timelines depend on the scope of work.

  • We focus on providing personalized attention and delivering impactful results while minimizing unnecessary costs. We select the best-fit solutions rather than relying solely on major providers like Azure, AWS, or GCP.

    By leveraging next-generation technologies, we achieve remarkable simplicity and efficiency gains, offering a significant step-change in performance and value.

Project Scope and Deliverables

  • The support plan provides access to scheduled data refreshes, data quality checks, bug fixes, and minor frontend or backend adjustments. Participation in the support plan is entirely optional.

    You will retain full access to all technical assets and data, ensuring complete ownership and control. This means that, should you choose not to enroll, you or any third party you designate will have everything necessary to maintain the solution independently.

    The Core+ plan includes 3 months of complimentary support, giving you the opportunity to assess its value directly. After this period, you can decide whether to continue with the support plan.

  • Hypercare refers to a phase of support and stabilization that occurs immediately after a solution goes live in production. The primary objectives of hypercare are:

    1. Closely monitor customer service: Ensure that the system is functioning smoothly and address any issues or defects that arise during the initial post-go-live period.

    2. Maintain data integrity: Verify that data is accurate, complete, and consistent, and take corrective actions if necessary.

    3. Provide technical support: Resolve technical queries and bugs, allowing the system to stabilize and become more reliable.

    Hypercare support includes:

    • Development/configuration support

    • Communications support to ensure effective issue resolution and feedback. E.g. issue tracking and resolution, including root cause analysis

    • Training and education for end-users

    • Process documentation and knowledge transfer

    The length of the hypercare period can vary, but it is often measured in weeks.

Technical and Tools Questions

  • I provide training and documentation to ensure you and your team are comfortable with the tools.

Pricing

  • Costs vary based on the project scope, but our focus on open-source tools helps keep on-going software expenses low. Contact us for a tailored quote.

  • Frontend: If you wish to access Power BI through a web browser instead of solely using Power BI Desktop for Windows, Microsoft requires a Pro license subscription. This cost is optional and depends on whether you find the additional functionality worthwhile.

    Backend: There may be a fee for maintaining the data warehouse, depending on the size of your data. MotherDuck charges for their Standard Plan to keep the warehouse operational.

    Support: The support plan includes scheduled data refreshes, data quality checks, bug fixes, and small frontend or backend tweaks. Enrolment in the support plan is optional. You will have full access to all technical assets and data, ensuring complete ownership and control over your information.