About Bits Concept
High-value businesses are often too busy doing the work to chase the work. Bits Concept automates your client follow-ups, review requests, and lead replies using Twenty CRM and two-way SMS — so your business stays awake even when you're not.
Automate the distraction.
I’m Matthew, and I started Bits Concept to solve a specific problem: High-value businesses are often too busy doing the work to chase the work.
When you’re in the middle of a car wrap, managing a property crisis, or finishing a custom walnut table, your phone is a major distraction - but every missed text could be a $5,000 lead walking out the door.
I automate the "boring stuff" so you can stay in the flow. By integrating the best modern open-source CRM tool (Twenty CRM) with intelligent two-way SMS and email automation, I ensure that your business stays "awake" even when you’re busy.
A few of the automation use cases I specialize in:
The "Status Update" Trigger: When you drag a client's card to "Completed" in Twenty CRM, the system send a text: "We're ready!✨ Please pick up by 6 PM. Address: [Shop Address]. See you soon!"
The "Review Booster": 24 hours after a job is marked finished, a text goes out: "Hope you're loving the new look! If we did a great job, would you mind leaving us a quick Google review? [Link]"
The "Reactivation Engine": 180 days after a project or job, a text automatically checks in: "Hey [Name], it’s been 6 months since your last project! Just checking in how everything is going. Let me know if we can help! -signed by the owner"
The "Identity Intelligence" Filter: When a SMS arrives, the automation performs an instant check with Twenty CRM to recognize if they are a Net New Lead, a Returning Customer, or an Active Project —triggering a custom auto-reply or high-priority alert before you even pick up the phone.
The "Expert Handover": When a job is marked "Delivered" or "Paid" in Twenty CRM, the system instantly triggers an email containing custom care instructions, a detailed maintenance guide and/or their final invoice.
Setup
I handle the hosting and the automation logic. You just log in.
Support
If a text template needs changing or a new staff member needs access, you just text or call me.
Pricing (Launch Offer)
A one-time setup fee of $450 CAD. This covers full system build, integration, and 60 days of direct support to make sure everything is running smoothly and to handle any necessary changes.
After 60 days, if you are happy with the solution and service, we move to a flat $75/month management fee. It covers your secure system hosting and ensures I’m available whenever you need a message changed or technical help. There is no long-term commitment, no hidden "per-user" costs, and you always own 100% of your data.
Additional benefits of having a modern CRM solution:
The "Referral Link": Connect high-value partners (like Interior Designers or Dealerships) directly to the clients they send you: "Never forget who brought you the business—keep custom notes on every client’s specific taste and past conversations so you can pick up exactly where you left off."
The "Project Pipeline": Track every project as a live deal from Consultation to Delivery: "See exactly where your money is at a glance—drag an item from 'Deposit Paid' to 'In-Shop' so nothing falls through the cracks."